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Shipping & Returns

Shipping Offers


Information & Shipping

Please review your order carefully, as it cannot be modified once submitted. You will receive an order confirmation number and an email with your order number and an order total. Occasionally items may be temporarily out of stock or backordered.

UPS ground orders placed Monday - Friday befpre 12 PM will be processed within 1-2 days . Orders placed after 12 pm Friday through Sunday will ship the following Monday. For UPS Next Day Air, orders must be placed before 12pm.

In-store pick-up items must be ordered by 12 pm for same-day pick-up at 2 pm of the same day.  Exchanges and/or returns will not be processed immediately; please allow until 2pm the next day for processing. There is no in-store pick-up on weekends.

We accept Visa, Master Card, American Express, and Discover.

Sales tax will be charged to any shipment in Alabama.


Refunds & Exchanges

If you are unhappy with your purchase, please let us know so we can take care of you!! Items may be exchanged for same item in a different size/color or returned for a full refund. Sale items may not be returned or exchanged. Items returned must be in original condition with receipt and tags and must be returned with a completed Return/Exchange Form. (Free of perfumes, smoke and deodorant) Returns must be received by BTG one month from original ship/pick-up date.

You can return web items at BTG location and those will be processed within 24 hours of drop off time. – Online merchandise cannot be processed or exchanged with BTG location merchandise.

Mail Returns to:

Behind the Glass Online
Attn: Returns Dept.
168 E. Magnolia Avenue
Auburn, AL 36830

 To exchange for the same item in a different size or color, shipping of the new item is free, but you must pay for the return shipping. All other returns will automatically be refunded.

Web merchandise cannot be returned or exchanged in-store.

If you have any questions or concerns feel free to contact us at! THANKS!

Location Hours: Monday - Friday 10AM - 7PM Sunday 12PM-5PM

Web Hours: Monday - Friday 10AM - 4 PM

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